Privacy Policy

Who we are:

Synergy Hardware Ltd, Unit 2, Heath Mill Business Centre, Heath Mill Road, Wombourne, WV5 8AP. Registered in England No.8911884

Our website address is: https://www.synergyhardware.co.uk.

What personal data we collect and why do we collect it;

To maintain our site, including troubleshooting, data analysis and testing.

To discharge our legal and regulatory obligations and duties, including but not limited to; crime prevention, assessing and controlling credit risks, fraud prevention and money laundering requirements.

To enhance our site and to continuously improve our customer experience.

To assist in efforts to keep our site secure and safe for you to use.

For use by our third-party service providers, however – only the personal data necessary to deliver the service provided by the third party will be provided.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with?

We will not share your information with third parties for marketing purposes without your explicit permission.

Third-Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example delivering goods to you).

However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

We may disclose your information and personal data if we are required to do so under a duty or in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you change email address, or any of the other information we hold is inaccurate or out of date, or you wish us to delete or ‘forget’ your information, please email us at info@synergyhardware.co.uk ~  

Where we send your data

Visitor comments and contact submissions may be checked through an automated spam detection service.

Your contact information

Synergy Hardware Ltd, Unit 2, Heath Mill Business Centre, Heath Mill Road, Wombourne, WV5 8AP

We collect information from you when you request information from us, contact us, or otherwise use our products and services. The information we collect varies, but may include your name, job title, mailing address, billing address, telephone numbers, e-mail address, payment information (including financial account numbers or credit or debit card numbers), and purchase history. 

Processing of data under GDPR

To ensure compliance with the GDPR we use one or more legal bases for processing your personnel data:

  • Consent – where you have given clear consent for us to process your personal data for a specific purpose.
  • Contract – where you are a customer or are in negotiations to become a customer.
  • Legal obligation – where the processing is necessary for us to comply with the law.
  • Legitimate interests – where it is in yours and our legitimate business interests that we process your data, we may use that data in ways you would reasonably expect and that have a minimal privacy impact. An example of this would be where we send you information about our new products that may be relevant to your work.